Ryanair B738 at London on Dec 2nd 2017, loose trolley injures flight attendant

Last Update: June 14, 2018 / 19:47:45 GMT/Zulu time

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Incident Facts

Date of incident
Dec 2, 2017

Classification
Report

Airline
Ryanair

Departure
Cologne, Germany

Destination
London Stansted, United Kingdom

Aircraft Registration
EI-DCH

Aircraft Type
Boeing 737-800

ICAO Type Designator
B738

A Ryanair Boeing 737-800, registration EI-DCH performing positioning flight FR-927 from Cologne (Germany) to London Stansted,EN (UK) with 6 crew, landed on Stansted's runway 22. When the crew applied the brakes, a scream was heard from the cabin. The flight crew slowed the aircraft. Flight Attendant #3 was found collapsed on the floor before the main entrance door, fracture of his legs were suspected, a trolley of the aft galley had moved through the aisle and collided with the flight attendant causing serious injuries.

The British AAIB released their final bulletin summarizing an internal report by the operator:

An internal investigation by the aircraft operator assessed that deceleration forces during the landing were normal and it was not possible to explain how the catering cart unlatched.

However, had the No 3 cabin crew been seated in his assigned jumpseat in the aft galley, he might have seen the catering cart become insecure and been able to prevent it from moving.

The cabin crew participated in an accident debrief, during which they were reminded of the seating requirements for positioning flights and the cabin security procedures.

Following this debrief the No 1 cabin crew received additional training, and the aircraft operator included the procedures for positioning flights in its recurrent training sessions for all cabin crew.

The aircraft operator has circulated a memorandum to all its crews reminding them of the cabin procedures which are to be followed during a positioning flight.

The AAIB reported that the captain of the flight had expected cabin crew to take their allocated jumpseats for takeoff and flight, however, permitted flight attenant #2 to move to the cockpit and take the observer's seat for approach and landing. He expected that the cabin would be secured for landing according to the procedures for flights with three cabin crew, an announcement was made 10 minutes prior to estimated arrival, the lead flight attendant reported the cabin secured although #3 was still standing in the cabin.

While the aircraft slowed with the brakes applied a trolley moved from the aft galley through the aisle hitting the flight attendant #3 who was seated in a passenger seat near the main cabin door although assigned to the aft jump seat right of the aft galley. The flight attendant had seen the cart moving towards him and in order to protect himself had raised his knees towards his chest. The cart caused a fracture of his left fremur and a minor hand injury. Unaware of his injury the flight attendant attempted to stand up and collapsed onto the floor blocking the main entrance door. Emergency services were thus delayed in providing first aid and subsequently took the flight attendant to a hospital.

Maintenance found no fault with the galley latching system or the trolley.

The AAIB summarized the cabin crew actions:

After the flight, the cabin crew reported that the No 2 sat on the forward left jumpseat for the takeoff but the other crew members sat in passenger seats, believing this to be allowed for a flight without passengers.

During the flight, the No 3 had moved the catering carts in the aft galley in order to place new bar seals on them. The No 1 reported that, after hearing that 10 minutes remained until landing, she had checked the security of these carts and believed they were all correctly stowed. She then moved forward and opened the flight deck door for a short time, to inform the pilots the cabin was secure for landing, despite being aware that the No 3 was still standing in the aft galley. After the flight, it emerged that no pre-landing security checks were actioned in cabin areas for which the No 2 was normally responsible, because procedures for flights with only three cabin crew were not used when the No 2 was in the flight deck.

A few minutes before landing, the No 3 moved forward to the front left side of the cabin and sat on the inboard jumpseat, near the main access door, while the No 1 and the No 4 sat in the front row of passenger seats. The No 3 stated that the aft catering carts had appeared to be secure when he left the aft galley to move forward.
Aircraft Registration Data
Registration mark
EI-DCH
Country of Registration
Ireland
Date of Registration
Hgpbl i cd Amg Subscribe to unlock
Manufacturer
THE BOEING COMPANY
Aircraft Model / Type
BOEING 737-8AS
ICAO Aircraft Type
B738
Year of Manufacture
LdeA Subscribe to unlock
Serial Number
Ch il Subscribe to unlock
Aircraft Address / Mode S Code (HEX)
Ecgdnl Subscribe to unlock
Maximum Take off Mass (MTOM) [kg]
Keiij Subscribe to unlock
Engine Count
P Subscribe to unlock
Engine
Ppidliiljbd Aji Subscribe to unlock
Main Owner
Db eAqcenljqggnpijkf idppd higgbAhmiedcbglA fleAqmlcApclppl kmebcA Subscribe to unlock
Incident Facts

Date of incident
Dec 2, 2017

Classification
Report

Airline
Ryanair

Departure
Cologne, Germany

Destination
London Stansted, United Kingdom

Aircraft Registration
EI-DCH

Aircraft Type
Boeing 737-800

ICAO Type Designator
B738

This article is published under license from Avherald.com. © of text by Avherald.com.
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