France B789 near Iqaluit on May 7th 2024, burning odour on board

Last Update: May 16, 2024 / 19:13:10 GMT/Zulu time

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Incident Facts

Date of incident
May 7, 2024

Classification
Incident

Airline
Air France

Flight number
AF-338

Departure
Paris Charles de Gaulle, France

Destination
Seattle, United States

Aircraft Registration
F-HRBB

Aircraft Type
Boeing 787-9 Dreamliner

ICAO Type Designator
B789

An Air France Boeing 787-9, registration F-HRBB performing flight AF-338 from Paris Charles de Gaulle (France) to Seattle,WA (USA) with 260 people on board, was enroute at FL390 about 460nm northwest of Iqaluit,NU (Canada) when the crew donned their oxygen masks and decided to divert to Iqaluit reporting a burning odour in the cockpit and cabin. The aircraft turned around, descended to FL360 for the diversion and landed safely on Iqaluit's runway 34 about one hour later.

The airline reported the aircraft diverted to Iqaluit after "heat smell" appeared in the cabin. After landing passengers disembarked the aircraft while the aircraft is undergoing checks.

Passengers and relatives however are complaining that the passengers are still stuck in the cabin about 3 hours after landing (and hours after the airline's claim the passengers disembarked) and have no access to their medications or relatives can't reach their family members.

The airline cancelled flight AF-345 from Montreal,QC (Canada) to Paris to send the aircraft, a Boeing 777-300 registration F-GSQT, to Iqaluit to pick the passengers up.

On May 16th 2024 the Canadian TSB reported cabin crew reported an acrid smell of burning between seat rows 15 and 17 and notified the flight deck, the crew worked the "Smoke, Fire or Fumes" Checklist but not identify the source of the odour. The crew declared Mayday and diverted to Iqaluit. By the time the aircraft landed on runway 34 the odour had dissipated. Maintenance checked both air conditioning packs with no fault found, the overhead ceiling panels between seat rows 15 and 17 were also checked again with no fault found. The aircraft was returned to service.

The occurrence aircraft positioned to Paris on May 10th 2024 and resumed service.
Incident Facts

Date of incident
May 7, 2024

Classification
Incident

Airline
Air France

Flight number
AF-338

Departure
Paris Charles de Gaulle, France

Destination
Seattle, United States

Aircraft Registration
F-HRBB

Aircraft Type
Boeing 787-9 Dreamliner

ICAO Type Designator
B789

This article is published under license from Avherald.com. © of text by Avherald.com.
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