Southwest B738 at Jacksonville on May 25th 2019, turbulence injures 2 cabin crew
Last Update: January 6, 2021 / 20:59:42 GMT/Zulu time
Incident Facts
Date of incident
May 25, 2019
Classification
Report
Cause
Turbulence
Airline
Southwest Airlines
Flight number
WN-2842
Departure
Chicago Midway, United States
Destination
Jacksonville, United States
Aircraft Registration
N8697C
Aircraft Type
Boeing 737-800
ICAO Type Designator
B738
On Jan 6th 2021 the NTSB released their final report concluding the probable cause of the accident was:
an encounter with convectively induced turbulence while penetrating cumulus clouds during descent.
The NTSB reported the captain (53, ATPL, 14,909 hours total, 8,027 hours on type) was assisted by a first officer (44, ATPL, 12,538 hours total, 508 hours on type).
The NTSB reported:
According to the captain, as the flight approached 15,000 feet, he noticed there was a scattered layer of clouds they needed to descend through, and so he elected to provide the 10,000-foot chime to the flight attendants early. As the flight descended through the layer at about 12,000 feet, the airplane encountered moderate turbulence. The seat belt sign was off, and the flight crew had turned off the weather radar about 5 minutes before because they had observed no weather between the airplane and KJAX.
According to the flight attendants (FA), the turbulence was encountered shortly after they received the 10,000-foot chime and begun their final walkthrough of the cabin. The two FAs in the aft cabin were thrown into the air and then struck the floor. One of the injured FAs was transferred to a passenger seat for the remainder of the flight. The flight crew was notified of the injury, who requested that paramedics meet the airplane at the gate. After landing, the two aft FAs were transported to the hospital where one was diagnosed with a fractured ankle.
Post accident examination of the weather data determined that the turbulence was encountered in the vicinity of the sea breeze front and localized convergence where towering cumulus clouds (cumulus congestus clouds) were depicted on the satellite imagery. There was no lightning detected, pilot reports (PIREPs), or inflight advisories for convection or turbulence current for the area.
Aircraft Registration Data
Incident Facts
Date of incident
May 25, 2019
Classification
Report
Cause
Turbulence
Airline
Southwest Airlines
Flight number
WN-2842
Departure
Chicago Midway, United States
Destination
Jacksonville, United States
Aircraft Registration
N8697C
Aircraft Type
Boeing 737-800
ICAO Type Designator
B738
This article is published under license from Avherald.com. © of text by Avherald.com.
Article source
You can read 2 more free articles without a subscription.
Subscribe now and continue reading without any limits!
Read unlimited articles and receive our daily update briefing. Gain better insights into what is happening in commercial aviation safety.
Send tip
Support AeroInside by sending a small tip amount.
Related articles
Fleet type match
Southwest B38M and B738 at Nashville on Apr 18th 2026, TCAS saves the day
A Southwest Airlines Boeing 737-8 MAX, registration N8904L performing flight WN-507 from Myrtle Beach,SC to Nashville,TN (USA), was cleared to land…
Fleet type match
Southwest B737 at Las Vegas on Apr 8th 2026, HUD takes captain down
A Southwest Airlines Boeing 737-700, registration N200WN performing flight WN-568 from Las Vegas,NV to Reno,NV (USA), was climbing out of Las Vegas'…
Fleet type match
Southwest B738 at Phoenix on Apr 6th 2026, engine surge
A Southwest Airlines Boeing 737-800, registration N8657B performing flight WN-975 from Phoenix,AZ to Saint Louis,MO (USA), was climbing out of…
Fleet type match
Southwest B737 at Orlando on Mar 26th 2026, cracked windshield
A Southwest Airlines Boeing 737-700, registration N212WN performing flight WN-2414 from Orlando,FL to Austin,TX (USA), had just levelled off at at…
Fleet type match
Southwest B737 at Nashville on May 2nd 2025, hail strike causes substantial damage
A Southwest Airlines Boeing 737-700, registration N247WN performing flight WN-2231 from Austin,TX to Nashville,TN (USA) with 144 passengers and 5…
Newest articles
Fleet type match
Swiss A359 near Almati on May 6th 2026, first officer incapacitated
A Swiss International Airlines Airbus A350-900, registration HB-IFB performing flight LX-123 from Seoul (South Korea) to Zurich (Switzerland) with…
Fleet type match
United B764 at Newark on May 3rd 2026, too low on final, struck light pole and truck
A United Boeing 767-400, registration N77066 performing flight UA-169 from Venice (Italy) to Newark,NJ (USA) with 218 passengers and 13 crew,…
Subscribe today
Are you researching aviation incidents? Get access to AeroInside Insights, unlimited read access and receive the daily newsletter.
Pick your plan and subscribePartner
ELITE Simulation Solutions is a leading global provider of Flight Simulation Training Devices, IFR training software as well as flight controls and related services. Find out more.
SafetyScan Pro provides streamlined access to thousands of aviation accident reports. Tailored for your safety management efforts. Book your demo today
AeroInside Blog
Popular aircraft
Airbus A320Boeing 737-800
Boeing 737-800 MAX
Popular airlines
American AirlinesUnited
Delta
Air Canada
Lufthansa
British Airways